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Our client in Poole, one of the UK's most recognisable charities, is currently recruiting a First Line Support Administrator to join their Service Desk team and support a Windows 11 roll out.
The role involves providing first line support and managing issues via telephone, email and tickets that come via the self service system. You will work to ITIL best practices and ensure that any unresolved issues are escalated in the appropriate manner.
The ideal candidate will have similar 1st Line Support experience, ideally with supporting Multi factor authentication support and managing user access (changing passwords etc.) utilising Active Directory and Azure.
This is an 8 moth temporary contract, working hours are generally 09:30 to 18:00 Monday to Friday but ideally applicants should also be willing to work an earlier shift if required of 07:45 to 16:15.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
