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Bournemouth, Dorset
Ict help desk manager
Service Desk Analyst (1st Line)

Service Desk Analyst (1st Line)

Granite Recruitment and Consulting Limited

Posted 2 days ago, valid for 5 days

Bournemouth, Dorset BH89BJ, England

Full Time

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Sonic Summary

A leading organization in Bournemouth is seeking two 1st Line Service Desk Analysts for an immediate start.
The role offers a daily rate of £150-200 and requires 2 years of experience in a service desk environment.
Responsibilities include logging incidents via calls, actioning tickets in the Service-Now tool, and assigning tickets to relevant support groups.
Candidates must have prior experience with Active Directory account management, Office365, and hardware troubleshooting.
The initial contract is for 2 months, with a strong possibility of extension, starting on Monday, February 3rd.

Service Desk Analyst (1st Line) x 2 - Bournemouth - £150-200/ day - 2 months (immediate start - extension likely)

A leading organisation in Bournemouth have a requirement for two 1st Line Service Desk Analysts to join their existing service desk.

It will require 2 years experience working on a service desk, and will involve the following 1st line support:

Logging incidents via incoming calls
Actioning tickets via the Service-Now tool
Assigning tickets to relevant support groups

Prior experience will be required with the following:

Active Directory account management
Office365
Laptop & hardware troubleshooting

The contract would initially run for 2 months (but this is likely to be extended) and would ideally start on Monday 3rd February. The contract would need be carried out via an umbrella company.

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