Service Desk Analyst

Service Desk Analyst8 Week Initial Contract £185 p/d (Umbrella) 100% Onsite in BournemouthYour new companyOur client is looking for a Service Desk Analyst with excellent customer service skills to join the team.The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.Your new role

• Incident Logging: Accurately log incidents received through incoming calls.
• Ticket Management: Review and action incident tickets using ServiceNow.
• Ticket Administration: Maintain up-to-date records of all incidents in accordance with our processes.
• Ticket Assignment: Assign tickets to the appropriate resolver groups and suppliers.

What you'll need to succeed

• Communication: Ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing.
• Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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