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Allocations Officer (Housing Allocations Specialist)
We're recruiting on behalf of our client for an experienced Allocations Officer to join a busy and committed housing team.
Are you a housing professional with a passion for helping people find safe, secure homes? Do you have hands-on experience managing social housing allocations and navigating housing needs? If so, we want to hear from you.
Key Responsibilities:
- Administer social housing and supported accommodation allocations in line with housing legislation (Housing Act 1996, Part 6).
- Manage Choice-Based Lettings (CBL) through the Locata system.
- Address a significant backlog of allocations efficiently and accurately.
- Liaise with housing providers on property availability, advertisements, and nominations.
- Provide clear advice to applicants, landlords, and partner agencies.
- Verify applicant details (ID, credit checks, address history) to prevent fraud.
- Maintain detailed records and contribute to reports, policy reviews, and service improvement.
What We're Looking For:
- Proven experience working as an Allocations Officer under Part 6 legislation.
- Confidence using Locata CBL systems.
- Strong background in customer-facing housing or support roles, especially working with vulnerable clients.
- Excellent communication and organisational skills.
- High resilience, attention to detail, and ability to manage competing priorities.
- Basic DBS required.
- Ability to attend the office for induction and equipment collection; otherwise, the role is remote.
