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Bournemouth, Dorset
Allocations Officer

Allocations Officer

Service Care Solutions - Housing

Posted a day ago, valid for 12 days

Bournemouth, Dorset BH89BJ, England

Part Time

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Sonic Summary

The Allocations Officer position is based in Bournemouth, Christchurch & Poole (BCP) and is a temporary role requiring 35 hours of work per week.
The hourly rate for this position is £17.88 per hour LTD, with previous experience in customer service and working with vulnerable clients required.
Candidates should have a background in housing services or a similar field, along with strong IT skills, including proficiency in Microsoft Office.
Key responsibilities include processing allocations, conducting verification checks, and providing advice to applicants and landlords, while maintaining accurate records.
The role requires resilience, excellent communication skills, and a commitment to preventing homelessness, with a DBS check and travel capability as additional requirements.

Job Title: Allocations OfficerLocation: Bournemouth, Christchurch & Poole (BCP)Contract: TemporaryHours: 35 per weekRate: £17.88 per hour LTD.Role Summary:We are currently recruiting for an Allocations Officer to support the allocation of social rented and supported accommodation. The role involves administering allocations in line with legislation and policy, conducting verification checks, and providing advice to applicants and landlords.Key Responsibilities:?? Process allocations of social rented and supported accommodation in line with the Housing Act 1996 (Part 6).?? Conduct verification checks (credit references, address, and ID verification) to prevent fraud.?? Act as the first point of contact for landlords regarding property availability, adverts, nominations, and refusals.?? Respond to queries regarding the allocations policy.?? Provide specialist advice to applicants and multi-agency partners on allocation and tenancy matters.?? Maintain accurate case files, records, and contribute to policy reviews.?? Monitor housing demands, including emergency homeless cases and specialised accommodation needs.Requirements:?? Previous experience in customer service, including face-to-face and telephone contact.?? Experience working with vulnerable clients or in a challenging environment.?? Background in housing services or a similar field.?? Strong IT skills, including Microsoft Office and data entry.?? A Level, NVQ Level 3, or equivalent experience.Personal Qualities & Attributes:? Resilient and able to remain calm under pressure.? Strong organisational and time management skills.? Excellent communication skills across all sectors.? Ability to negotiate and mediate between landlords and applicants.? Commitment to preventing homelessness.Additional Requirements:

DBS check required.
Ability to travel as required.
Fluent English speaker.
Understanding of diversity and equal opportunities.

If you are interested in this role and meet the criteria, please send your CV now for consideration.For more information, contact George at Service Care Solutions on or email .uk.

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Allocations Officer

Allocations Officer

Housing Allocations Officer

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