Contact Officer

Service Care Solutions

Posted 5 days ago, valid for 11 days

Bournemouth, Dorset BH11RX, England

£17 per hour

Part Time

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Sonic Summary

The Bournemouth, Christchurch and Poole Council is seeking a Contact Officer for their Adult Social Care Services for an initial duration of 3 months.
The position requires 37 hours of work per week and offers a rate of £17 per hour umbrella or £14 per hour PAYE.
Key responsibilities include acting as the first point of contact for inquiries, managing the Crisis Payment scheme, and supporting safeguarding processes.
Candidates must have experience working in a fast-paced environment and be confident using telephone and computer recording systems.
Direct experience in an Adult Social Care or Health setting is also required for applicants.

Contact Officer

Duration: Initially 3 months
Hours: 37 hours per week
Location: Bournemouth
Rate: 17 umbrella an hour (14 PAYE an hour)

Bournemouth, Christchurch and Poole Council are looking for a Contact Officer to join their Adult Social Care Services.

Responsibilities:

Act as the first point of contact for professionals and the general public requiring information or services
Administer the Crisis Payment scheme in line with Local Authority policy and guidance
Support the triaging process for safeguarding of vulnerable adults
Initiate the assessment process of adults requiring services
Support the Continuing Healthcare Team in screening referrals for their team.

Requirements:

Experience of working in a fast-paced environment
Confident using telephone and computer recording systems
Knowledge of direct experience of working in an Adult Social Care or Health setting

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Adults Social Worker