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Business Support Officer
Bournemouth Christchurch and Poole
15/hr
Start date: ASAP
We have a range of office-based vacancies available for Business Support Officers in the Adult's Social Care Service. Opportunities include positions in the Community Rehab team, the CMHT Team, Learning Disability Team and Notetakers Team for experienced administrators. Successful candidates must demonstrate excellent interpersonal skills, resilience, dependability, and strong organisational capabilities. Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.
- 18.5hrs - Safeguarding Notetaker (hybrid working)
- 15hrs - Community Rehab Team (office based)
- 27hrs - Community Mental Health Team (office based)
-18hrs - Learning Disabilities Team (office based)
Key Responsibilities
* Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
* Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
* Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
* Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
* Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Specific Qualifications and Experience
* 2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)
* Previous experience of working in a customer service and/or administration environment.
* Experience of diary management for Senior Officers.
* Experience and excellent skills in preparing clear and succinct meeting notes.
Personal Qualities & Attributes
* Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.
* Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
* Customer-oriented, with a positive and proactive attitude towards meeting and exceeding customer expectations.
* High level of resilience, attention to detail with proof reading abilities, emotional intelligence, and works calm under pressure.
