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2nd Line Support Technician | Bournemouth | Competitive Salary + Benefits
Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you!
Rubicon’s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career.
As 2nd Line Support Technician, you’ll benefit from:
- Enhanced holiday allowance + Christmas Shutdown
- Enhanced pension contributions (1-2% of salary)
- Flexible working options and some remote working available
- Enhanced Maternity, Paternity, and Adoption leave
- Profit Sharing Programme
- Cycle to Work scheme and free daily beverages
- Retail discounts, financial planning services, and more!
As 2nd Line Support Technician, your key responsibilities will include:
- Troubleshooting and resolving 1st and 2nd line IT support queries for users
- Supporting users with hardware, software and network issues, including Microsoft and Mac OS
- Managing user accounts and devices using Intune and ensuring security protocols are followed
- Delivering IT training to users and troubleshooting system-related problems
- Collaborating with the IT team on projects and escalations for advanced issues
As 2nd Line Support Technician, your skills and experience will include:
- 3+ years in IT support with a strong background in 2nd line support
- Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting
- Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive)
- Strong communication and customer service skills, particularly with VIP support
- A proactive, calm, and patient approach, with a passion for teaching and continuous learning
If you’re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.
