Customer Service Co-ordinator

12 month Fixed Term Contract - could lead to Permanent.
Customer Service Co-ordinator
£25,000
Monday to Friday - 8am to 4pm or 9am to 5pm - 35 hour working week.
Altrincham based - free car parking on site.

This role is to cover maternity leave for 12 months but for the right person it could lead to a permanent position as the company is going through a period of growth.

You would be joining a forward-thinking company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity for a customer focused driven individual to take on a hands-on role in the Installation Team.

The Installation Team are friendly and supportive and you would be joining a really positive working environment.

This role is mainly phone based so you have to enjoy been on the phone liaising with businesses, engineers and contractors to ensure that an excellent customer service is delivered every day.

Key responsibilities:

• Handle incoming orders for installations and liaise directly with customers and engineers to document specific requirements.
• Assign and schedule engineers to install hardware at customer locations.
• Deal with all queries and concerns.
• Develop good relationships with customers to build loyalty and trust, participate in weekly/bi-weekly and monthly meetings.

The skills we are seeking:

• Have excellent customer service skills.
• Confidence over the phone, email and online chat.
• Someone who can work as a team but also comfortable working alone.
• The ability to multi-task and follow processes.
• Have a positive 'can-do attitude'.

Benefits:

• Annual performance bonus (up to 10% of salary).
• 25 days holiday plus bank holidays, plus an extra day for your birthday.
• Simply Health cover.
• Nest Pension with matched contributions up to 3%.
• Life assurance (3x salary).
• Enhanced maternity and paternity pay.
• Regular staff incentives.

To find out more and see a full job spec then please contact Ruth today on (phone number removed) or email (url removed)

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. 

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