Complaint Officer

Service Care Solutions - Housing

Posted 6 days ago, valid for 16 days

Bracknell, Berkshire RG42 2HJ

Part Time

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Sonic Summary

The job title is Complaint Officer, requiring 37 hours of work per week on a temporary basis for 8 weeks, with the possibility of extension.
The position is located in Bracknell, RG12, and the start date is as soon as possible.
Candidates must possess strong written and verbal communication skills and have prior complaints handling experience.
The role offers a salary of £14.00 per hour and emphasizes a customer-focused, empathetic approach to resolving complaints.
Proficiency in Microsoft Office is necessary, and experience in complaints handling or outbound sales is considered advantageous.

Job Title: Complaint OfficerHours: 37 Hours Per WeekType: Temporary 8 Weeks plus possible ongoingLocation: Bracknell, RG12Start Date: ASAPWe are seeking a Temporary Complaint Officer to join our clients Complaints team and assist in resolving customer complaints effectively. If you have strong communication skills and a passion for customer service, this role could be for you!Key Duties and Responsibilities:

Act as the first point of contact for customer complaints.
Investigate cases and provide clear, well-reasoned resolutions.
Communicate findings effectively in both written and verbal formats.
Work with internal teams and external stakeholders to resolve issues.
Identify trends and suggest improvements to enhance customer experience.

Qualifications and Experience:

Strong written and verbal communication skills.
Prior complaints handling experience
Customer-focused with an empathetic and professional approach.
Ability to manage workload and meet deadlines.
Experience in complaints handling or outbound sales is an advantage.
Proficiency in Microsoft Office (Outlook, Word, Excel).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

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