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Are you an immediately available Quality Assurance specialist with financial services background?Â
This role is key in ensuring that Retail Operations align with quality standards, policies, and customer service expectations. The QA Co-ordinator will monitor, evaluate, and enhance retail processes to support customer satisfaction and operational efficiency.Â
As a Co-ordinator in Quality Assurance, you will work with a high degree of accuracy, and expertise. You will be responsible for ensuring operational excellence and adherence to quality standards across retail processes.
Key responsibilities :
- Regular monthly audits, updating detailed reports.
- Collaborating with cross-functional teams to implement improvements where necessary.
- Strong analytical skills, attention to detail, and proficiency in data tools are required for success in this role.
Experience:Â
- Ideally experience operating within a Quality Analysis role.
- Ability to analyse data effectively.
- Strong understanding of quality assurance principles, retail operations, and customer service standards.
- Experience using a Quality Management System.
- Able to demonstrate confident decision making and ability to filter large amounts of information into the key drivers of any decision.
The successful candidate will have the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
The role is inside IR35 and initially on 3 month rolling contract. £185 per day (£48k annual salary).
35 hr week -1pm finish on a Friday and hybrid working model-50% of the month in the office.
