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Customer service representative
Customer Service Representative

Customer Service Representative

Marc Daniels

Posted 8 hours ago, valid for 23 days

Bracknell, Berkshire RG42 2HJ

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

A hybrid opportunity is available for a New Business and Customer Service Representative at a well-known automotive company in Bracknell on a 3 rolling contract with potential for permanent placement.
The role offers flexible hours and involves answering phone calls from customers and dealers, making changes to finance agreements, and allocating manual payments accurately.
Candidates should have previous experience in a customer service environment and be strong communicators who can build relationships with customers and colleagues.
Knowledge of FCA and Consumer Duty guidelines is also required for this position.
The salary for this role is competitive, and candidates are expected to have relevant experience in customer service.

A hybrid opportunity has arisen for an New Business and Customer Service Representative to join a well-known automotive company based in Bracknell on a 3 rolling contract with possibility of going permanent.

This is a great opportunity to join a well-established and very supportive company.

This role features hybrid working and flexible hours.

Responsibilities:

Working within the departments Service Level Agreements, answering phone calls from customers and dealers.
Making changes to customers' finance agreements.
Allocating manual payments to customers' agreements accurately.
Checking finance documentation efficiently.

Requirements:

Previous experience working in a customer service environment.
Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
Knowledge of FCA and Consumer Duty guidelines

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