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- Lead, manage, and motivate team.
- Support customer service excellence by resolving complex cases and escalations.
- Hold an underwriting mandate to make decisions on challenging cases.
- Oversee mortgage applications to ensure compliance with lending policies and regulatory requirements.
- Conduct audits, evaluate processes, and implement improvements.
- Collaborate with Sales Teams, brokers, and customers to build productive relationships.
- Drive team development through coaching, mentoring, and training.
- Leadership experience in mortgage lending within a regulated financial services environment.
- Strong mortgage processing and underwriting expertise, particularly with complex residential and Buy-to-Let mortgages.
- Senior-level mandate holder experience.
- Deep understanding of the mortgage market and credit risk.
- Proven people management, performance management, and stakeholder engagement skills.
- Strong communication, negotiation, and organisational abilities.
- Previous experience in managing change and driving process enhancements.
