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Job Title: Mortgage Administration Assistant (Temp to Perm)Location: BracknellHours: 9 am to 5:30 pmSalary: £27,000 per annumBenefits: Hybrid working option post-training; exceptional benefits upon permanent offer.
About Us:
We are a recruitment agency working with a respected financial services client to find a detail-oriented, proactive Financial Document Administration Assistant. This is a temporary-to-permanent role subject to performance, offering an excellent opportunity to develop a career in financial services with a view to permanent hire and hybrid working after initial training.
Job Overview:In this role, you’ll be responsible for processing Financial applications from submission through to offer and completion, ensuring the delivery of exceptional customer service within set service levels. You’ll collaborate closely with underwriters, legal teams, brokers, and other lending colleagues, ensuring accurate communication, high-quality processing, and regulatory compliance. A commitment to detail, accuracy, and strong communication skills, especially over the phone, are essential.
Key Responsibilities:
- Meticulous attention to detail, adhering to policies, procedures, and regulatory standards.
- Consistently meet objectives and KPIs within established service standards.
- Provide positive, proactive communication, and demonstrate strong organizational skills.
- Build and maintain relationships with both internal and external partners.
- Support in managing the application pipeline to meet internal service standards.
- Take ownership of personal development and continuously learn.
- Handle calls with solicitors, brokers, and other stakeholders.
- Multitask effectively, managing data entry, scanning, indexing, preparation, and release of funds.
- Progress offered cases through to completion while protecting against potential fraudulent activity.
- Complete any additional tasks or activities as required by management.
- Ideal Candidate:
- You’re detail-driven, organized, and enjoy working in a fast-paced environment. A confident communicator who’s comfortable handling calls and managing multiple tasks. You understand mortgage processing or underwriting and bring strong customer service skills to maintain positive relationships and keep clients informed
Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
