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Online Client Advisor (Consumer)
Location: Bracknell
Salary: Competitive
Our client inspires 55 million daily users to train using their innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, they have rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join the team! You will naturally fit with their culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
The Role
- Achieve and over-achieve inside sales targets
- Deliver a premium level of customer satisfaction by understanding their needs and offering the right solution to reach their goals
- Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
- Schedule visits with your retail and field sales colleagues where the customers needs are best placed within these areas
- Keep up-to-date as a product and solutions expert, being a credible company Ambassador
- Maximise outbound call campaigns
- Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
- Collect and share adequate market feedback with relevant departments
- Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
- Oversee the process from order to installation and payment to ensure sound execution of the sale
- Provide customers with CAD visuals of their spaces and solutions (full training provided)
Skills and Qualifications
- Knowledge of the steps within the sales process - previous software sales experience highly desirable
- Previous experience selling into the corporate environment
- CRM and pipeline management
- Exceptional customer relations (oral and written)
- Knowledge of fitness, performance, health and product use
- Communication, active listening and remote presentation skills
- Social media, IT proficiency and digital skills
- Integrity and humility
- Hunger and drive
- Passion and optimism
- Team player and collaborative
- Independent and organised
- Curious problem solver
- Results driven, "Refuse to Lose" mentality
- Loves the company’s products
- Passion for sport, fitness and wellness
Benefits
- Competitive salary (They have nothing to hide, the job postings just do not show this information easily)
- High-end and up-to-date tools to do the job well
- On-site premium showroom (also the staff gym!)
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays
- Free parking
- Free premium Italian coffee
- Pension and Life Assurance scheme
- Private Medical Insurance
- Corporate Wellness Programme and wellness benefits
- Retailer discounts portal and partner benefits
- Employee Assistance Programme
- Product employee purchase scheme
- Comprehensive induction programme
- Promoting from within is their first priority
- Amazing people!
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
The company is an equal opportunities employer. They welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
