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Service Desk Analyst - contract, inside IR35
Hybrid- York
My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team. The successful candidates will have previous experience of working on a busy service desk.
Key skills include:
- 1st line support experience working in a similar customer facing role.
- Experience working to and reporting against SLAs
- Working knowledge of Windows 10 and Microsoft Office 2016.
- Excellent communication skills, at all levels, with technical and non-technical audiences.
- Provide consistently, excellent levels of customer service.
- Ability to learn quickly and share knowledge with other team members.
- Strong methodical troubleshooting/problem-solving skills.
