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Customer Service Manager

Axon Moore
Posted 8 days ago, valid for 9 days
Location

Bradford, West Yorkshire BD11 2AT, England

Salary

£30,000 - £35,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for a Customer Service Manager/Team Leader located in Bradford, UK, offering a salary range of £30,000 to £35,000.
  • The role requires at least one year of team management experience in a customer service environment.
  • The successful candidate will oversee daily operations, manage a team, and analyze customer feedback to improve satisfaction.
  • Key responsibilities include handling escalated concerns, developing training programs, and supporting inbound sales opportunities.
  • Benefits include 25 days of annual leave, free on-site parking, and regular social events.
Job Title: Customer Service Manager / Customer Service Team Leader
Location: Bradford, UK
Salary: 30,000 - 35,000
Hours of Work: 9:00 AM - 5:30 PM (Flexibility required during peak periods)
Reports to: Chief Commercial Officer (CCO)
About the Role
Axon Moore is delighted to partner with a dynamic and fast-growing business in the technology and gaming sector. Our client is a well-established leader in designing and manufacturing high-performance computing solutions, as well as operating a successful e-commerce platform for gaming and tech enthusiasts.
We are seeking an experienced and driven Customer Service Manager/Team Leader to lead and inspire the customer service team. This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.
Key Responsibilities:
  • Oversee the daily operations of the customer service team, ensuring KPIs and SLAs are consistently met, with a customer-first approach.
  • Manage and supervise a team of customer service representatives, providing clear guidance, support, and constructive feedback.
  • Analyse customer feedback and service metrics to identify trends and areas for improvement, implementing solutions to enhance customer satisfaction and loyalty.
  • Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
  • Develop and execute training programs to up-skill team members and promote a culture of continuous improvement.
  • Collaborate with internal departments to streamline processes and improve the overall customer experience.
  • Support inbound sales opportunities as part of the role, converting inquiries into satisfied customers.
The Ideal Candidate Will Have:
  • Proven experience in a customer service management role or similar, with at least one year of team management experience.
  • Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.
  • Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
  • Exceptional organisational and multitasking abilities, with meticulous attention to detail.
The Perfect Candidate Will Also Possess:
  • A strong understanding of technology and the components of a PC.
  • Some sales experience, with the ability to handle inbound sales inquiries confidently.
Benefits:
  • 25 days of annual leave.
  • Free on-site parking and EV charging.
  • Complimentary fruit and toast.
  • Regular free lunches, social events, and team-building activities.

If you are interested in this exciting role please let me know and send your updated CV

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