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Commercial Coordinator (Pricing)
Location: To be specified
Job Type: Full-time
Salary: £25,000
We are seeking a Commercial Coordinator (Pricing) to join our client based in Bradford, this is a pivotal role that directly contributes to the profitability of their company. This position involves handling customer enquiries, providing competitive quotations, and securing new business.
You will play a crucial role in maintaining and developing business relationships, requiring effective communication and teamwork.
Day-to-day of the role:
- Handle customer queries and enquiries via telephone and email
- Calculate and advise rates to customers and the external sales team
- Provide timely and accurate quotes as requested
- Resolve invoice and price disputes effectively
- Utilise rate sheets to develop pricing strategies
- Develop and maintain long-term relationships with customers and shipping companies
- Monitor and maintain the pricing inbox, ensuring timely responses to bookings
- Engage in networking and research activities to stay ahead of the competition
- Persuade customers that our high service levels will meet their needs in terms of quality, service, and price
- Interpret and manage customer requirements to understand, anticipate, and meet their needs
- Perform other reasonable duties as required by the business
Required Skills & Qualifications:
- Proven customer service skills with a proactive and motivated approach
- Strong desire to meet customer needs and achieve results
- Ability to work effectively under pressure and maintain a calm demeanour
- Excellent negotiation skills and the ability to resolve difficulties
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Excellent communication, organizational, and attention to detail skills
- Ability to manage own workload and prioritise tasks
- Good educational background in Maths and English
- Industry-related qualifications or experience in a commercial environment, particularly in import/export freight forwarding, is advantageous but not essential
Benefits:
- Competitive salary and job benefits (details to be specified)
- Opportunities for professional growth and development
- Supportive team environment
