Customer Service Scheduler

Customer Service - Planner / SchedulerTemporary with chance to go permanentSalary:?£23,795Hours: Must be flexible to work shifts between 7am - 7pm Monday - FridayStart date: 14th October* Do you love working with people?* Do you enjoy delivering excellent customer service?* Do you like resolving problems and coming up with solutions?* Do you enjoy working in a fast-paced environment?* Would you prefer to work in a friendly and informal office environment?* Do you pride yourself in your time managment and organisation skills?As a Planner/Scheduler, you will be responsible for creating and maintaining schedules for engineers, speaking to customers to arrange times/work needs to be done. * To provide an effective and professional service to all customers* Delivering the right outcomes for all callers* Effective schedule handling and organisation skills* Taking inbound calls in a timely manner* Demonstrate effective problem-solving techniques* Keep up to date with policies and products* Build growing and sustainable relationships by going the extra mile* Maintaining accurate and up to date records and systemsWhat we are looking for…* Someone with confident telephone manner* You'll ideally have a natural passion for delivering exceptional customer service and communication skills* Good listening skills* Good problem solving skills* Able to manage your time wisely* Excellent communication skills and be able to pick up new systems* Ability to multi-task and use various systems whilst multitasking

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