Internal Planner

Internal PlannerTemporary with chance to go permanentSalary: ? £23,795Hours: Must be flexible to work 8 hour shifts between 7am - 7pm MondayStart date: ASAP* Do you love working with people?* Do you enjoy delivering excellent customer service?* Do you like resolving problems and coming up with solutions?* Do you enjoy working in a fast-paced environment?* Would you prefer to work in a friendly and informal office environment?Within this Internal Planner role you will effectively and professionally communicate with customers and engineers to ensure work is completed within a timely manner and ensure the best service is provided to all customers.* To provide an effective and professional service to all customers* Delivering the right outcomes for all callers* Effective handling of complaints, delivering resolutions and customer satisfaction* Taking inbound calls in a timely manner* Identify customers' needs and demonstrate effective problem-solving techniques* Keep up to date with policies and products* Build growing and sustainable relationships by going the extra mile* Dealing with calls of a sensitive nature in potentially distressing situations.* Maintaining accurate and up to date records and systemsWhat we are looking for…* You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers.* Good listening skills* Good problem solving skills* Able to manage your time wisely to meet call handle time* Excellent communication skills learn new systems* Ability to multi-task and use various systems whilst engaging with customers over the phonePlease APPLY NOW to avoid disappointment

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