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IT Support Manager
Location: Bradford (BD4) | Hybrid: 3 days on-site
Salary: 55,000-60,000 + 550/month car allowance or company car + benefits
Type: Permanent | Hours: Monday-Friday, flexible within 8am-6pm
An established and growing organisation in Bradford is looking for an experienced IT Support Manager to lead their internal support function.
You'll be stepping into a business that's investing heavily in its technology and systems, offering a rare opportunity to take ownership of the support function, build a high-performing team, and help shape the future of service delivery.
Why this role?
Ownership - You'll lead a team of six, overseeing everything from first-line support to infrastructure.
Impact - With big changes underway, you'll be in a strong position to influence processes and improvements.
Flexibility - Hybrid working (3 days on-site), flexible hours within standard support coverage (Mon-Fri, 8-6).
What you'll be doing:
Managing and developing a small internal support team
Monitoring patterns in ticket volume and user needs
Collaborating with infrastructure and software teams to resolve issues
Supporting the rollout of new hardware and systems
Driving customer service improvements across the business
What we're looking for:
Essential:
Experience managing an IT support team
Comfortable working across a range of systems and technologies
Strong working knowledge of Microsoft 365
A confident and people-focused leader
Full UK driving licence
Nice-to-haves:
Experience supporting in-house or custom-built systems
Familiarity with support platforms (e.g. Alloy, Zendesk)
Background in similar multi-site or operationally complex businesses
What's on offer:
55,000-60,000 salary
550/month car allowance or company car
25 days holiday + bank holidays
Pension, life assurance, and wellbeing support
Staff discounts across retail and leisure
This is a great opportunity to join a company at a turning point, where your ideas, experience and leadership will make a real difference.
Apply now or drop a message to find out more.
