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Our client is a highly respected firm of solicitors, currently seeking a full-time Senior Claims Handler to join their busy team defending pre-litigation personal injury claims. Applicants should possess 5 years+ experience in an EL/PL claims handling role, ideally with experience of handling retail claims, and be able to hit the ground running. Excellent communication, a strong analytical mind-set and a methodological approach are a must, along with sound IT skills and the ability to build strong relationships.
MAIN DUTIES & RESPONSIBILITIES:
Under the advice and guidance of your supervisor, the main duties and responsibilities include, but are not limited to:
• Ability and experience to handle complex and high value claims (not catastrophic). • Ability to use the MOJ EL/PL Portal. • Deal with opponents, experts, statutory bodies and client by e-mail, telephone and in writing. • Negotiate on issues of liability and quantum. • Pursue recovery of client’s losses, where appropriate, from third parties • Maintain accurate financial / reserve / risk management information on all claims • Comply with internal, client and procedural protocols • Ensure that personal objectives are reviewed and met. • Develop a good relationship with existing and potential clients ensuring that a high standard of client care in exercised at all times. • Provide good customer service to litigants in person. • Ensure that relevant training is carried out and keep up to date with relevant legislation and practice. • Ensure all work is carried out in accordance with SRA/Law Society Regulations. • Carry out duties and responsibilities with due regard to the firm’s Equality & Diversity Policy.
BENEFITS
Alongside salary of up to £48,000 per annum, benefits on offer include: 25+ days annual leave plus statutory holidays and option to purchase additional days; pension; private medical insurance; life assurance; option of hybrid working available; employee assistance programme; interest free travel loan; reward, recognition and wellbeing platform with discounted spending offers.
