Service Administrator

Tailored Recruitment Consultancy are working with a leading business in Bradford to recruit an experienced Service Administrator on a permanent basis.

The company are seeking a proactive and detail-oriented Service Administrator to support our Service Department in delivering efficient and responsive customer service. The ideal candidate will handle a variety of administrative duties, ensuring smooth day-to-day operations and effective communication with customers and internal teams.

Key Responsibilities:

• Receive and respond to incoming telephone enquiries for the Service Department in a professional and timely manner.

• Schedule engineers workload.

• Prepare and send quotations for additional service work as required.

• Set up service plans on the SME system, ensuring all relevant data is entered accurately.

• Maintain up-to-date and accurate customer records within internal systems.

• Enter sales and service opportunities into the CRM system to support business development efforts.

• Process and manage hire forms in line with company procedures.

• Input commissioning sheets and ensure they are filed appropriately.

• Complete and submit warranty claim forms, liaising with relevant stakeholders as necessary.

• Update and manage the Field Service Engineers (FSE) call-out rota to ensure adequate coverage.

• Compile and issue quotations for Aftermarket sales opportunities.

• Coordinate and plan staff coverage during periods of holiday or sickness to maintain departmental efficiency.

Skills & Qualifications:

• Previous experience in a service administration or similar role is preferred.

• Strong organisational and communication skills.

• Proficiency in using CRM systems and general office software.

• Ability to multitask and manage priorities in a busy environment.

• Attention to detail and a commitment to accuracy.

• A proactive approach to problem-solving and supporting team needs.