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Global company, in depth training, company trips to head office for training, permanent position after successful probation.
We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7 breakdown assistance and complete peace of mind.
We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.
Responsibilities of the Service Coordinator:
- To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
- To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
- To provide a guarantee of payment to the repairing workshop on behalf of the customer
- Continuously inform and keep all parties updated on the progress of each case
Hours of work are as follows for the Service Coordinator role:
7am-7pm 4 days on 4 days off
The above shift will be subject to a successful training period which the hours will be 8:30am - 4:30pm Mon - Fri during this time
Requirements for the role of Service Coordinator:
A level of equivalent ideally with a technical orientation
Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
Previous call centre experience is desirable
Excellent communication skills with the ability to communicate at all levels
High levels of accuracy and attention to detail
Good IT knowledge and experience
Geographical knowledge throughout UK (desirable)
Benefits of the Service Coordinator role
Global company,
Hybrid remote working,
In depth training,
Company trips to head office for training,
Permanent position
If you are interested in the Service Coordinator role or would like to have a private and confidential chat, please contact Maisie Cope at E3 Recruitment.
