ACCOUNTABILITIES:

To be responsible for the effective management of operational services and ensure that a high quality of service provision is delivered to vulnerable clients in accordance with the organisation’s policies and procedures.
To create a safe and secure environment that protects clients and encourages them to access housing related support and an intensive housing management service to become ‘tenancy ready’.
To directly line manage and supervise Supported Housing Officers, other front-line staff that may be designated to you as part of your management team responsibility.

To oversee the effective delivery of front-line services that you are assigned to manage.
To ensure the organisation’s commitment to equality, fair access and inclusion underpins all areas of our work.
To provide a strong commitment to staff development and continuous improvements.
During staff absences, service managers are expected to cover and ensure housing related support is delivered in line with commissioned contracts.
Service Managers are required to work flexibly and in response to the needs of the service/service users and this means working some bank holidays.
To be fully aware and be able to act on our disaster recovery procedures/strategies i.e. fire, gas, health, and safety and take necessary action when circumstances require.
To promote a friendly, positive, and professional manner within the working environment but also when representing the organisation externally.
To ensure that they work within professional boundaries and company Code of Conduct.
To work proactively using own initiative but within our policies.
To ensure that Health & Safety Policy and procedures are adopted across the services to promote the safety and security of the buildings, staff, service users and visitors.
To be assigned a champion role.

ESSENTIAL:

ADDITIONAL:

Service Manager