Customer Reviews Administrator

WE Talentare seeking afull-timeCustomer Reviews Administratorto manage and enhance our clients online reputation. This role involves monitoring, analysing, and responding to customer reviews on platforms like Trustpilot and Google Reviews, ensuring a positive customer experience and maintaining our brand's integrity.

Full - time permanent, office based

Responsibilities:

• Monitor and manage customer reviews.
• Respond promptly and professionally to feedback.
• Collaborate with customer service to resolve issues.
• Engage with customers to gather feedback and encourage positive reviews.
• Track and analyse review trends.
• Produce regular performance reports.
• Maintain brand consistency in communications.
• Stay updated on platform features and competitor trends.
• Investigate and address the root cause of complaints.
• Develop strategies to increase positive customer engagement.
• Provide actionable insights to internal teams.

Experience and qualifications:

• GCSE English and Maths (C / level 4 and above or equivalent).
• 2+ years in customer service, online reputation management, or a similar role.
• Strong analytical and communication skills.
• High attention to detail and accuracy.
• Excellent organisational and time-management abilities.
• Experience in e-commerce and knowledge of SEO preferred.
• Familiarity with review management tools like Trustpilot and Google My Business is a plus.

If you're passionate about customer service and have a keen eye for detail, and would like to join a rapidly growing dynamic business to help them maintain their reputation of excellence then we'd love to hear from you!

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