Sales Advisor

WE talent are proud to be supporting our client in Braintree who are seeking a full-time Sales Advisor to join their team and elevate their customer engagement to new heights!

This is a role where you will be taking inbound calls from customers looking to purchase products. You will take the customer through the order process, answering queries, recommending the most suitable products and upselling valid additional options.

The role pays a basic salary of £25k and there is uncapped commission with an estimated £10-15k on top of the basic salary easily achievable. Although targeted, this is a friendly and supportive sales environment and it's closer to retail sales than telesales.

This is a modern progressive business with good benefits and training. If you are a Driven Sales Professional with a passion for exceeding targets and you thrive in a busy environment surrounded by dedicated professionals, then look no further! This could be the ideal opportunity for you.

Full-time Permanent

To work on site in Braintree 8 hour shifts (to include some weekends)

Responsibilities:

• Engage with customers on inbound and outbound calls to understand their needs and provide expert product knowledge.
• Drive revenue by selling appropriately, ensuring customers receive the right items to minimise returns.
• Gain customers' trust by treating them with the respect and care you would like to receive.
• Meet and exceed sales targets, listening and questioning the customer to identify further opportunities to upsell items.
• Build rapport with customers, even in complex situations, and maintain the brand’s reputation.
• Liaise with third-party suppliers ensuring any issues are dealt with in a timely manner.
• Assisting with the wider team when required to enhance the overall service.
• Handle customer sales politely and courteously, ensuring compliance with call requirements on every interaction.
• Sourcing product information using the appropriate systems and website.

Requirements:

• Excellent communication and interpersonal skills.
• Proven ability to consistently meet and exceed sales targets.
• An interest to learn about the products to give you the ability to advise customers accurately.
• Empathy and understanding towards customer needs.
• Ability to handle challenging customer interactions with professionalism and tact.
• IT literate and comfortable using CRM systems and software

Desirable:

• Experience in a call centre / retail environment GCSE Maths and English or equivalent

Benefits:

• Great basic salary with commission
• Team awards and incentives
• Join a friendly and supportive team that values collaboration and mutual respect.
• Modern, bright offices.
• Ongoing training and development opportunities to help you grow your career.
• 5-day working week that includes weekend work and may include bank holiday work 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
• Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
• Free on-site parking Free yearly flu jabs 25% colleague discount

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