Our client is a leading solution provider, who have been going through rapid growth and are looking to capitalise on this by revolutionising their industry. They are seeking a dynamic and innovative Product Manager to lead the transformation of our service delivery, moving from an analogue system to a modern, technology-enabled platform.You will be reporting directly into the board, the role has the opportunity to grow into a much larger position over time and will suit a Product Manager who has touched on Transformation and is wanting to develop their experience in this area. Ideally you will be in the office 3 days a week but the client is flexible on this and would consider as little as once every 2 weeks. What you will be doing: The Product Manager will spearhead the modernisation of the businesses service offerings, transitioning from traditional, manual processes to a fully digital, customer-centric platform. This role will be responsible for the end-to-end design, development, and implementation of a state-of-the-art service delivery system that enhances efficiency, scalability, and customer satisfaction. The successful candidate will work closely with a cross section of outside industries as well as internal departments and offices across the UK. Your Key Responsibilities:Digital Transformation Leadership

Lead the overhaul of service delivery from a largely analogue process to a fully integrated, technology-driven platform.
Implement automation and digital tools for managing our service process from order to delivery.
Power BI overhaul, digitisation and branding rebuild of the website.

Service Design and Strategy:

Collaborate with internal stakeholders to define a clear roadmap for service transformation, ensuring alignment with the company’s broader objectives.
Design and develop end-to-end service models, incorporating advanced logistics, tracking systems, and quality control mechanisms.

Customer Experience Enhancement:

Reimagine the customer journey, delivering a seamless experience for vulnerable customers on the Priority Service Register and business clients.
Use data analytics and user feedback to continually refine and improve the platform’s performance and customer satisfaction levels.

Cross-functional Collaboration:

Partner with engineering, operations, IT, and external vendors to build and deploy scalable solutions.
Drive communication between teams to ensure smooth execution of product development cycles and service rollouts.

Compliance and Quality Control:

Oversee the integration of quality control mechanisms into the platform, ensuring all services meet required standards for delivery.
Ensure compliance with relevant regulations and compliance requirements.

Experience

Proven experience as a Product Manager, leading service delivery transformation projects, ideally in a utilities, logistics, or service-based environment.
Strong track record in digital transformation, developing and launching technology-enabled service platforms.

Skills

Expertise in digital tools, automation, and customer relationship management (CRM) platforms.
Strong leadership and project management skills, with a demonstrated ability to manage complex, cross-functional projects.
Excellent stakeholder management and communication skills, with the ability to work effectively with both internal teams and external partners.
Analytical mindset with experience in using data to drive decision-making and continuous improvement.

Education

Bachelor’s degree or equivalent in Business, Engineering, Information Systems, or a related field.
Master’s degree or MBA is a plus.