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Brentwood
Call centre supervisor
Customer Service Team Leader

Customer Service Team Leader

Pure Resourcing Solutions

Posted 12 hours ago, valid for a month

Brentwood, Essex CM13 3HD, England

£32,000 - £38,400 per annum

Full Time

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Sonic Summary

Pure is seeking an experienced Customer Service Team Leader for a well-established client due to team growth.
The role involves creating booking spreadsheets, managing data trackers, and overseeing a small team of 3-4 call handlers.
Candidates must have team leading experience in an office environment, preferably within construction or property sectors.
Excellent customer service skills, a confident personality, and proficiency in Excel are required, along with a valid driver's license due to location.
The position offers a competitive salary, although the specific amount is not mentioned, and requires relevant experience in a similar role.

Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their customer service team due to growth. Main Duties:

Creating a booking spreadsheet from trackers for jobs due that month
Management of a tracker on system of data for property/construction clients
Running a small team of 3-4 call handlers.
Delegating daily admin tasks, emails, booking jobs etc
Delivering targets and KPI's to the team

Key Requirements:

Must have Team Leading experience within a office environment
Have worked within a similar environment construction, property.
Excellent Customer Service experience
Confident, friendly personality
Driven and motivation
Must be able to drive due to location
Must have good Excel knowledge

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