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If you are a Heating Engineer looking to move into an office based role, or someone who has experience as a Technical Advisor within heating solutions, our client a leading provider heating and hot water solutions is keen to recruit someone with your expertise to join their team.
*Excellent benefits package, with 25 days holiday + Christmas Holiday Break
*Hybrid Working
- Achieve service excellence in 2nd line support across both the UK and Ireland, through telephone and online technical support pre and post sales to all stakeholders#
- Provide support and guidance on the full range of UK product portfolio, with clarity and attention to detail.
- The requirement to identify technical and quality issues that solve enquiries both internally and externally as necessary
- Ability to prioritise workload independently between telephone and email communications
- Â Customer service excellence across all communication channels, demonstrating active listening and a patient, empathetic approach.
- Drive customer satisfaction through a measured approach, problem solving and solution finding to ensure customer service excellence consistently.
- Responsible for maintaining up to date industry knowledge, with technical and compliance regulations, ensuring that all working practices and communication conform to these requirements.
- The ability to build strong working relationships within the Parts and Service department as well as wider support departments, to continually seek development opportunity and share best practice.
- Willingness to travel when required, with flexibility to support business needs and training requirements.
- Â Any other reasonable tasks as assigned within the After Sales area of responsibility.
