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Technical Sales Customer Service

Rite Recruit Ltd
Posted a day ago, valid for 23 days
Location

Brentwood, Essex CM14 4SF

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Technical Sales and Customer Service Role requires a candidate to provide technical expertise and high standards of customer service within a sales team.
  • Applicants must have a minimum of 2 years of experience and demonstrate excellent customer service skills along with a clear telephone manner.
  • The role involves assisting the sales team with accurate quoting, ensuring maximum margin while minimizing the risk of losing orders.
  • Candidates will also be responsible for high-level technical communication with customers and liaising with administration for smooth order processing.
  • The salary for this position is competitive, and interested applicants are encouraged to apply for further details.

Technical Sales and Customer Service Role

I am looking for someone to work within a sales, customer service team to provide technical expertise, guidance, and high standards of customer service in all areas. Must be able to demonstrate excellent customer service and clear telephone manner. Minimum 2 years experience is essential. You will be dealing with key clients and have an interest in production and manufacturing.

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  • Assist the sales team technically, working with Sales and Estimating, in accurately quoting our clients as and when required. Ensuring we are charging the correct price in terms of getting the maximum margin from the quote without risk of losing the order. This will involve technical review of the customers enquiry and artwork (when possible) to search for potential issues at this early stage.
  • Provide high level technical communication with customers to ensure the service provided is best in industry and customer has total confidence in what is offered.
  • Liaise with Admin to ensure the smooth transition of information from quote to order. Ensuring we have thought about the job correctly both technically and commercially. Also making sure we are administrating the job in the most efficient manner.
  • Confidently be able to quote and raise orders as and when needed.
  • Investigate customer NCR’s with a view to providing best corrective actions working with technical team.
  • Where necessary checking the orders going from admin to planning to ensure the job has been processed correctly and the information is accurate.
  • To continuously keep up to date on new print and finishing processes within the business
  • Apply now for all details

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.