Back to search
Job Title: Customer Service Officer (Parking Department)
Hourly Rate: 拢16.45 per hour PAYE
Location: Barking
Duration: 3-month temporary contract, with view for further extension thereafter
We are currently recruiting for a Customer Services Officer on behalf of our public sector client based in East London.
The successful applicant will have previous customer service and parking permit experience, ideally within a public sector or parking organisation.
Key duties will include:
路 To deliver a high quality customer advisory telephone and email service to both internal and external customers
路 To act as the first point of contact for the parking service, providing specialised information/advice to a wide range of enquiries, using discretion, initiative and practice judgements, from members of the public, other council departments and external agencies
路 Working within current policies to progress, advise and where possible resolve customer enquiries
路 To provide an efficient polite and efficient service to the public for all parking permit, PCN and CPZ queries
路 Provide callers with an update on their PCN case or permit application where required
路 To ensure that customers are aware of the legislative appeals process and direct them to the appropriate channels on the website to contest their PCN or find information on PCNs
路 To ensure that customers are aware of how to apply for permits/set up a new permit account on the website and book cashless parking sessions
路 To carry out administrative tasks and work flexibly and co-operatively to ensure that operational service priorities are met
路 To be aware and remain up to date with any changes within the service that may impact on residents/motorists for enforcement
路 To process permit refunds and permit amendments where required
路 To process PCN or permit payments where required
路 To be responsible for the processing of applications for School Steet and Pedestrian Zones
路 To take requests for enforcement visits and log these for action by the Civil Enforcement Officers
Training will be provided on first day
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
