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Our client, a well-respected and customer-centric company based in Epsom, is looking for enthusiastic and dedicated Customer Service Advisors to join their team. This role is perfect for individuals who are passionate about delivering exceptional customer service and thrive in a dynamic environment.
Responsibilities for the Customer Service Executive
- Respond to customer inquiries via phone, email, and chat promptly and professionally
- Provide detailed information about products and services to customers
- Resolve customer issues and complaints with efficiency and empathy
- Maintain accurate customer records and update account information
- Identify and escalate priority issues to the appropriate channels
- Follow up with customers to ensure their concerns are fully resolves
Key Skills & Experience for the Customer Service Executive
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Positive attitude and a strong commitment to providing outstanding customer service.
- Strong written and spoken communication skills
Please apply as directed!
