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Er mwyn gweld y hysbyseb hon yn y Gymraeg, ewch yma
Head of IT Services
Salary:61,890 - £69,372
Location: Bridgend (hybrid)
Closing date: 15th May (mid-day)
The Opportunity
Yolk Recruitment is the exclusive recruitment partner for the Public Services Ombudsman for Wales and is supporting them to recruit a Head of IT Services. This is an incredible opportunity which would see you lead strategic development of the Ombudsman's IT systems and services through a significant digital transformation.
The Ombudsman has three key roles: handling complaints about public service providers in Wales, addressing complaints about councillors breaching the Code of Conduct, and promoting improvements in public services and local government conduct.
Offering hybrid working, flexible working with generous annual leave allowances, civil service pension, CPD and a wide range of health & wellbeing benefits firmly positions the Ombudsman as an employer of choice for job seekers across Wales and beyond.
The Ombudsman is committed to equal opportunities and guarantee interviews for candidates with disabilities who meet the minimum selection criteria.
What the Head of IT Service will be doing:
Strategic Management & IT Leadership: Oversee the strategic management of the Ombudsman's IT and digital services and lead the development and delivery of the IT and Digital Strategy.
Project Management & Delivery: Manage IT projects to ensure strong delivery on time and within budget, while engaging users to shape expectations and foster innovation.
Machine Learning & AI Integration: Lead initiatives on machine learning, automation, and AI to meet PSOW's needs while ensuring accountability, transparency, and proportionality.
Continuous IT Improvement & User Support: Drive continuous improvement in IT services, supporting staff at all levels with systems that meet their needs and enhance the user experience.
Contract & Supplier Management: Manage IT procurement, contracts, and relationships with key suppliers to ensure optimal performance and address any supplier issues.
Cybersecurity & Business Continuity: Ensure the security of PSOW systems and data, with strong cyber security measures, backups, and business continuity plans in place for unplanned incidents.
What the Successful User Researcher will bring to the team:
Strategic & Operational Expertise: Strong commercial acumen and technical expertise in a relevant discipline, with the ability to operate effectively at both strategic and operational levels.
Proven Leadership in Digital Transformation: Track record of leading the development and delivery of digital, data, and technological transformation to improve efficiency and effectiveness.
Senior Management & Matrix Leadership: Experience in overseeing business-critical projects and leading teams with matrix leadership across organizational and supplier boundaries.
Innovation & Customer-Focused Services: Ability to drive innovation through partnerships with internal and external stakeholders, while delivering high-performing, customer-focused digital, data, or technology services.
Strong Leadership & Team Development: Ability to lead, motivate, and develop high-performing teams, with a focus on supporting colleagues through change and achieving organizational goals.
Influencing, Communication, & Negotiation: Strong influencing, negotiation, and communication skills to navigate complex issues and build trust across diverse audiences and stakeholders.
What you'll get in return:
- Salary of £61,890 to £69,372
- Civil Service Pension Scheme
- 32 days annual leave + bank holidays
- Flexi-time scheme
- Discounted gym and many more benefits.
Application process:
The closing date for applications is Midday, 5 May 2025.
Interviews will be held in person, on site in Bridgend 15 May 2025.
Yolk Recruitment is the exclusive recruitment partner to the Ombudsman and therefore all applications will be managed by the team at Yolk following the Ombudsman's own fair and transparent recruitment process.
You can request a candidate pack which includes the full Job Description and Person Spec from Luke Cox at Yolk Recruitment. / .
If you think this Head of IT Services opportunity is for you then please apply online. You will need to supply and up to date copy of your CV which details how you meet the essential criteria for the role.
You can apply in English or Welsh. Applications in Welsh will be treated no less favourably.
