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Your new companyThis company is an established charity that provides a range of specialist abuse support services to women, men & children across the West Midlands region. Their holistic, trauma informed support enables victims to escape violence and abuse, cope with trauma and build resilience.Your new roleThis charity receives a high volume of referrals requiring advice & guidance as well as specialist support. Your job role as the Referral & Advice Manager will be to manage and oversee all referrals into the service, ensuring that yourself and the team are accurately recorded and processed in order to meet triage service within specific timeframes. Working closely with the Chief Executive & other senior management, you will contribute to the development of the overall domestic violence service. What you'll need to succeedThe role of managing the referrals & advice requires a lot of attention to detail on systems & processes associated with the management and support of victims of violence and abuse, excellent interpersonal skills, focus on commitment to exploring the experience of victims. You will have prior experience of managing vulnerable services or contact centres that are tailored to supporting vulnerable client groups.What you'll get in returnThis is a fantastic opportunity to join the senior leadership team for a charity that delivers excellent support within the local areas to a variety of victims. Working closely with the Chief Executive, you will grow the service to offer more support to more victims. This role comes with a wide variety of employee benefits, including a competitive salary.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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