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Spirehouse are currently supporting a West Midlands based Housing Association in need of a Resident and Community Engagement Officer.
The Opportunity:
My client in the West Midlands is seeking an experienced resident and community engagement officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.
The successful candidate will:
- Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
- To ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards
- To signpost residents to external support services where appropriate
- Facilitate and co-ordinate with other departments as required to resolve any issues arising
- Assist in developing and maintaining key relationships with CHA’s partners
- Ensuring that all regulatory and consumer standards are met at all times
- Monitor, collate and assist with the production of reports for Customer Committee as required.
- Receive and process queries by multiple means e.g., telephone/email and in person
- To be responsive to customer and business needs
Further information:
- Interviews to commence 5th May
- Permanent Position
- £28,350 - £33,600 (Dependant on experience)
- Full-time working pattern - 37 hours
- Hybrid (A.M meets in Head Office X2 per week) The rest shall be out in the community
Requirements:
- Full UK driver's licence with access to a vehicle
- Must have similar experience within a Social Housing setting
Please apply for this role online or contact Kim Parsons at Spirehouse for a confidential discussion.
Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
