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Position: Customer Care Advisor
Location: Bridgwater
Salary : From £24k
Working hours : Monday – Friday (Apply online only) ( Hybrid )
Hawk 3 Talent Solutions is seeking a proactive and professional customer care advisor for our client based in Bridgwater. This role is essential in maintaining and developing product sales in the Retail and Specification divisions across the UK and Ireland. If you're a proactive problem solver with a passion for exceptional customer service, we want to hear from you!
Key Responsibilities:
- Provide professional and timely responses to customer inquiries through all communication channels (email, phone, social media, etc.)
- Manage the end-to-end order cycle using ERP systems, including stock availability, order placements, and delivery status updates
- Address and resolve customer complaints effectively
- Keep customers informed about outstanding projects and updates
- Collaborate closely with the Supply Chain and Sales Managers to optimize order processing and achieve sales targets
- Support the external sales team and suggest opportunities for service improvements
Key Skills :
- Excellent communicator with the ability to build strong relationships
- Strong organizational skills and the ability to multitask effectively
- Proactive, professional, and confident, with a strong sense of initiative
Benefits :
- Enjoy flexibility with a hybrid working model after the probation period
- Be part of a supportive and dynamic team environment
- Opportunities for growth and development in your career
Closing date is the 22th of April 2025.
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
