Customer Care Advisor

Job Title: Customer Care Advisor

Location: Bridgwater, Somerset

Salary: 24,000 per annum

Hours: 37.5 hours per week, 8:30am till 4:30pm

Benefits: Generous holiday entitlement (with the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, full gym membership discount, competitive pension scheme, and access to an award-winning Employee Assistance Programme.

Are you a passionate Customer Care Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!

Main Responsibilities:

• Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression.
• Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers.
• Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued.
• Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement.
• Company procedures: Learn and adhere to all company procedures and requirements, becoming a key player in the team.
• Contract agreements: Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties.
• Team collaboration: Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting.
• Sales support: Provide invaluable support to the external Sales team, helping them achieve their goals.
• Service improvement: Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis.

Key Skills:

• Communication: Excellent verbal and written communication skills with previous customer service experience.
• Professionalism: Polite, friendly, and professional demeanour that builds trust and rapport.
• Organisation: Strong organisational skills and attention to detail, ensuring nothing slips through the cracks.
• Adaptability: Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment.
• Problem-solving: Analytical skills to tackle challenges head-on and find effective solutions.
• Positive attitude: A positive can-do attitude that inspires confidence and motivates others.
• Self-motivation: Driven and self-motivated, always looking for ways to improve and excel.

Next Steps: Ready to take the next step in your career? Apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

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