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You will collaborate with cross-functional teams to provide expert 2nd / 3rd line infrastructure support, resolve complex issues, and ensure smooth system operations. You will troubleshoot hardware, software, and network problems.
Client Details
My client is the global leader in innovative label and packaging solutions. Delivering the best cutting- edge print finishing solutions for clients across the globe.
Description
In this role, you will collaborate with cross-functional teams to provide expert IT support, resolve complex issues, and ensure smooth system operations. You will troubleshoot hardware, software, and network problems, maintain high service standards, and drive IT best practices. Additionally, you will mentor colleagues, document processes, and contribute to continuous improvements in support efficiency, system reliability, and user satisfaction.
Profile
We are looking for a proactive, problem-solving Senior Infrastructure Support Analyst to provide advanced technical support across hardware, software, and network systems. In this 2nd/3rd line role, you will troubleshoot complex issues, assist internal teams, and contribute to global IT projects.
You will support Windows 10/11, Server (2016-2022), Linux, Microsoft 365, networking (firewalls, switches, WAP), and more. Expertise in Active Directory, VPNs, virtualisation, security tools, ITIL, and Cyber Essentials is essential.
With 5+ years in IT support, certifications like CompTIA A+, ITIL, VMware, or Microsoft 365 are a plus. This is an office-based role.
Job Offer
Salary on offer upto £45K + Bens
Overtime Available
Flexible working hours
Training Plan in place
Social Club
Healthcare
Pension
