Senior IT Support Analyst

Are you an experienced IT Support Analyst / IT Engineer with experience in 1 st , 2 nd and 3 rd line support? Are you looking for your next career move in the Bridlington area, to work for a growing manufacturing business?  

Do you want to work in a friendly team where you can get involved with a number of different IT projects as well as day to day support across 2 sites in the area?

Do you have good communication skills and like to speak to colleagues and other stakeholders across the business?

We are delighted to be working with a fantastic employer based in the Bridlington area who are looking to bring an additional Senior IT Support Analyst into their IT team.

What the Senior IT Support Analyst job involves

• Providing 1 st , 2 nd and 3 rd line support to employees across two sites in the region. Escalating specific tickets when needed.
• Providing support for colleagues and customers with networking and IT issues.
• Support the IT Manager with the implementation of ITIL and an ITSM.
• Manage the resource planning of user PC’s, Licencing and the roll out of a new Lap Top project to over 150 staff.
• Support with business continuity planning and testing.
• Monitor and maintain backup systems and any file restore requests.
• Maintain accurate hardware and software asset inventory system.
• Conducting daily health checks of servers, desktops and network infrastructure (LAN/WAN)
• Support with the implementation of Cyber Essentials as a new and ongoing project.
• Supporting with assessing any cyber security trends and look at preventative measures that could include data encryption and anti-virus protection.
• Rolling out new software upgrades suck as Windows 11.

Skills required

• Experience in a similar IT based role at this level.
• Experience of working with ERP systems
• SAN, NAZ, Linux, VM Ware, Azure and Windows 365 experience
• Able to build servers, back them up and implement correct software and licences.
• Cyber Security knowledge would be beneficial, although not essential.
• Excellent communication skills both verbally and written, able to work with colleagues across all departments of a business.

Other information

• Full time 40 hours a week, flexible on start and finish times.
• 25 days holiday + Bank Holidays
• Death in Service 8x salary
• Health cash back scheme
• Christmas vouchers given to all employees
• Working in an open plan office
• Car parking available
• Discretionary Christmas bonus
• All expenses paid for annual events

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. 

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website  www.kdrecruitment.co.uk  where you will find all the information you need to know about how we will use and process your personal data. 

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