A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.

The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.

As a Customer Service Executive you will:

Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
Handle general client queries and monitor / handle external and internal emails
Place customer orders using multiple and sometimes complex systems
Learn and maintain product and service knowledge
Set up client accounts and provide support to new customers including quotations
Promote existing and new products and services where required

Skills & experience required:

Previous phone / office based customer service experience ideally
Good computer literacy and administration skills
High attention to detail and good accuracy levels
Previous experience with Google Drive and CRM systems is a strong advantage

Salary, hours & company benefits:

25,260 per annum
Monday to Friday 9am to 5.30pm
Flexible working - hybrid with 3 days per week in the office and 2 from home
25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
Share incentive plan
Pension scheme
Life assurance scheme
Income protection plan
Comprehensive discounts at major retailers
Wellbeing centre
Access to free health and fitness classes and other perks
Volunteer days

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.