Customer Service Executive

First Recruitment Services

Posted 7 hours ago, valid for 23 days

Brighton, East Sussex BN1 8EG, England

£25,260 per annum

Full Time

Retirement Plan

Life Insurance

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Sonic Summary

A great company in central Brighton is seeking a Customer Service Executive to join their modern and vibrant office.
The role involves providing customer service through phone calls, webchat, and emails while using multiple systems, requiring excellent customer service and problem-solving skills.
Candidates should have previous phone or office-based customer service experience, along with good computer literacy and administration skills.
The position offers a salary of £25,260 per annum and includes benefits such as flexible working, 25 days holiday, and a share incentive plan.
The role requires candidates to have at least some experience with Google Drive and CRM systems, and the hours are Monday to Friday from 9am to 5.30pm.

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.

The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.

As a Customer Service Executive you will:

Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
Handle general client queries and monitor / handle external and internal emails
Place customer orders using multiple and sometimes complex systems
Learn and maintain product and service knowledge
Set up client accounts and provide support to new customers including quotations
Promote existing and new products and services where required

Skills & experience required:

Previous phone / office based customer service experience ideally
Good computer literacy and administration skills
High attention to detail and good accuracy levels
Previous experience with Google Drive and CRM systems is a strong advantage

Salary, hours & company benefits:

£25,260 per annum
Monday to Friday 9am to 5.30pm
Flexible working - hybrid with 3 days per week in the office and 2 from home
25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
Share incentive plan
Pension scheme
Life assurance scheme
Income protection plan
Comprehensive discounts at major retailers
Wellbeing centre
Access to free health and fitness classes and other perks
Volunteer days

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.

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