Credit Control

job Description:

Are client is  seeking a dedicated and detail-oriented Credit Controller to manage all aspects of credit control for various portfolios. The successful candidate will be responsible for:

• Communicating with customers in arrears via emails, letters, and calls.
• Providing property managers with debt reports and lists to authorize legal action.
• Liaising with solicitors to commence legal action.
• Maintaining up-to-date customer correspondence details and records.
• Covering ‘cash inputting’ tasks as needed.
• Reporting to clients on arrears positions as requested.
• Offering general support within Property Management accounts.
• Handling card receipts.
• Providing debt reports to property managers on request.
• Maintaining Qube with ‘take-on’ data for new business.
• Offering general ad-hoc support to Property Management Accounts, including taking card receipts and other cash inputting tasks.
• Performing any other reasonable tasks arising from new and existing Property Management instructions.

Communications & Working Relationships:

• Internal: Collaborate with other Finance department employees and Property Managers within SHW.
• External: Interact with tenants and clients.

Key Performance Indicators:

• Monitor and control the level of arrears in accordance with KPIs agreed with the client.
• Report to Property Managers when letters have expired and provide timely updates as requested.
• Respond to tenant, client, and Property Manager ad-hoc requests for information.
• Maintain the suspense account in line with RICS guidelines.

Person Specification:

Knowledge, Skills, and Experience Required:

• Proven experience in credit control.
• Computer literacy.
• Strong communication and persuasion skills.
• Ability to prioritize tasks effectively.

If you are a proactive individual with a keen eye for detail and a passion for credit control.