Customer Service Advisor

Seeking a dedicated Customer Service Advisor to join the Insurance team. The successful candidate will handle customer queries and provide exceptional service in a professional manner.

Client Details

This company is a leading player in the insurance sector with over 3,000 employees. Based in Brighton, they are committed to delivering top-tier services to their broad customer base.

Description

The key responsibilities for a Customer Service Advisor

• Provide exceptional customer service via phone and email
• Handle insurance-related inquiries and complaints professionally
• Maintain and update customer records accurately
• Collaborate with the team to meet targets
• Stay updated on new products and services
• Support in resolving any customer issues promptly
• Ensure adherence to company policies and procedures
• Participate in team meetings and training sessions

Profile

A successful Customer Service Advisor should have:

• Excellent communication and interpersonal skills
• Proficiency in using computer systems and databases
• Strong problem-solving abilities
• Knowledge of products and services
• Ability to work in a team-oriented environment
• Commitment to providing high-quality customer service

Job Offer

• A competitive salary
• An inclusive and supportive company culture
• Opportunities for professional growth and development
• A vibrant working environment
• A role within a reputable company in the industry