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Morgan McKinley is looking for an experienced PART TIME - Customer Support with previous experience in a similar role to work for an excellent company in Brighton.
If you are PART TIME Customer support professional focused on resolving queries and ensuring customer satisfaction. Experienced in managing renewals, addressing concerns with care, and providing seamless service. Committed to creating positive experiences and building strong customer relationships, this is the role for you!
Job Title - Customer Support Administrator - PART TIME
Length - Permanent
Salary - £14,000 - £15,000 DOE Plus Bonus
Shift - 3 days a week - 9am - 5pm, 1 Saturday a month
Location - Brighton - One day a week in the office
DESCRIPTION.
Responsibilities will include but are not limited to.
- Provide professional support via calls, emails, and webchat, ensuring accurate updates to customer records.
- Identify customer needs to recommend suitable products and services, enhancing satisfaction.
- Conduct follow-up calls for renewals and welcome new customers.
- Resolve queries efficiently with accurate information and solutions.
- Adhere to quality and compliance standards, including data protection policies.
- Handle complaints with professionalism, ensuring fair and timely resolutions.
- Assist with bookings for Retreats and events.
PROFILE
To be considered for this role, you must:
- Have previous experience within a similar role at the same level.
- Ability to be flexible.
- Excellent communication and organisational skills
- Able to work with minimum supervision.
- Be confident with all MS Office packages
