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Service Advisor
£30,000 Basic Salary + Bonus!
Main Dealer
Portslade Area
"Every car you service is a journey you help continue. Your dedication keeps the wheels of life turning smoothly. Drive with passion, and let your expertise be the engine of trust and excellence."
Job Description
Are you passionate about customer service and automotive care? We are looking for a Customer Service Advisor to join our team! If you have excellent communication skills, a keen understanding of automotive services, and enjoy helping customers keep their vehicles in top condition, we want to hear from you.
Responsibilities
- Greet and assist customers in a professional and friendly manner.
- Assess customer needs and recommend appropriate services and repairs.
- Provide accurate estimates for services, repairs, and parts, and communicate clear timelines for completion.
- Schedule service appointments and follow up to ensure customer satisfaction.
- Maintain service records, ensuring all customer details and vehicle history are up-to-date.
- Collaborate with technicians to ensure a seamless process from diagnosis to service completion.
- Handle customer inquiries and concerns, addressing any issues with empathy and professionalism.
- Promote special offers, maintenance packages, and other services to customers.
Requirements
- Previous experience in automotive service advising or customer-facing roles.
- Strong understanding of automotive repairs and services.
- Excellent communication and interpersonal skills.
- Ability to explain technical issues in simple terms for customers.
- Detail-oriented and organized with excellent time management skills.
- Proficient in using service management software and basic computer skills.
- A positive, customer-focused attitude.
- Ability to handle multiple tasks in a fast-paced environment.
Salary and Benefits
- Basic Salary of £30,000
- 08:00 -18:00 Monday-Friday, with 1 in 2 Saturdays 08:00 - 12:00
- Local Parking
- Company Benefits
- Training available
- £2000 per year bonus
- 22 days Annual Holiday plus bank holidays
Other Opportunities
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!
Referral Scheme
If you’re not a service advisor, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.
Important
ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one
The job is based in the Portslade area and our client would like you to have a commute you can carry out in the long term.
If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV.
