Temporary Customer Service

Customer Service Representative

• Location: BN1
• Job Type: Full-time
• Salary: £12 - £15 per hour

We are seeking a Customer Service Representative who is passionate about providing exceptional customer service and support. This role involves handling various customer interactions, ensuring customer satisfaction, and maintaining excellent service standards.

Day-to-day of the role:

• Answer customer inquiries regarding our products and services, providing accurate and timely information.
• Process orders and transactions with attention to detail and efficiency.
• Conduct proactive customer outreach to enhance customer engagement and satisfaction.
• Respond to customer requests via phone calls and emails promptly and professionally.
• Maintain thorough and accurate records of customer interactions and transactions.
• Investigate and resolve customer complaints quickly and effectively, ensuring customer satisfaction.
• Collaborate with other departments to streamline customer service processes and improve overall service delivery.

Required Skills & Qualifications:

• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and remain calm under pressure.
• Proficient in using customer service software, databases, and tools.
• Excellent problem-solving skills and the ability to think critically.
• Strong organisational skills and attention to detail.
• A team player with the ability to also work independently.

Benefits:

• Competitive hourly rate.
• Opportunities for professional development and training.
• Supportive and dynamic work environment.
• Access to employee assistance programs.

To apply for this Customer Service Representative position, please submit your CV