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Are you passionate about travel and ready to take your career to the next level? Our client, a renowned travel provider, known for delivering exceptional experiences and setting the standard in the industry, is seeking a driven and detail-oriented Operations Executive to join our ambitious team.
In this pivotal role, you will be at the heart of our operations, ensuring seamless execution and optimisation of their travel services. You will have the opportunity to contribute to our ongoing success and growth, working alongside a dynamic team dedicated to excellence and innovation in travel. If you thrive in a fast-paced environment and are eager to make a significant impact, we invite you to be a part of our journey as we continue to shape the future of travel.
We are actively searching for a highly motivated and dynamic individual who possesses a meticulous eye for detail and a steadfast dedication to achieving excellence on behalf of both our business and our customers. The ideal candidate will demonstrate these key responsibilities:
- Reporting Generation and Data Accuracy
- Invoicing Management
- System Utilisation and Reporting
- Database Development
- Emergency Phone Coverage
- Collaborative Coordination
Customer Service:
- Post-Sale Feedback Management: Oversee the entire post-sale customer feedback process related to operations. Monitor and address both positive and negative feedback, ensuring effective resolution of customer complaints concerning transport.
- Incident Management: Serve as the primary point of contact for any transport-related issues, such as coach breakdowns or replacements, ensuring swift and effective resolution.
Health & Safety:
- Audit Management: Take ownership of the health and safety (H&S) audit process for all transport provisions. Maintain a central directory of audits and ensure thorough management of H&S procedures. This role will be supported by an H&S executive who will receive guidance from the Operations Executive and General Manager regarding all transport-related H&S aspects.
Job Title: Operations Executive
Salary: £25-30k + 15% annual bonus based on company performance
Location: Brighton
Full Time: Monday - Friday
