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IT Engineering Support Technician

IT Engineering Support Technician

Hunters Recruitment & Training

Posted 9 hours ago, valid for 15 days

Brighton, East Sussex BN1 8EG, England

Full Time

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Sonic Summary

An IT Engineering Support Technician is needed for a prestigious IT hardware client in Brighton, offering a salary of £28,000.
The role requires relevant technical qualifications and/or experience in electronics and computers, along with previous customer service experience.
Key responsibilities include improving customer service standards, providing first line IT support, and assisting the configuration team with technical issues.
The working hours are Monday to Thursday from 08:30 to 17:00 and Friday from 08:30 to 12:30.
Additional benefits include private health coverage, a non-contributory pension after a qualifying period, and 25 days of holiday plus 8 public holidays.

improve customer service standards
Relevant technical qualification and/or experience of electronics & computers
first line IT support

IT and Engineering Support Technician£28,000BrightonAn IT engineering support technician is required for Hunter’s prestigious and pioneering IT hardware client to provide in-depth technical knowledge on products and applications, dealing with customers, configuration and sales team. 08:30 – 17:00 Monday to Thursday, 8:30-12:30 FridayIT and Engineering Support Technician - Job• Work with the Sales Team to develop and improve customer service standards. Pre and post sales technical enquiries from customers• Provide first line IT support, including providing in-depth technical knowledge on IPC configurations and applications. In some cases, direct discussions with customers may be necessary to provide effective assistance• Provide first line assistance to the Configuration team by resolving technical issues, escalating issues which cannot be resolved to the Product Specialist• Work with the Product and QA/Compliance teams, assisting with testing of products and approving Supplier CE documentation• Inspect goods and issue Certificates of Conformance in line with company ISO • Technical training and support for sales team IT and Engineering Support Technician - Person• Good oral and written communication skills, including accurate administrative ability• Relevant technical qualification and/or experience of electronics & computers • Ability to work under pressure• Previous customer service experience IT and Engineering Support Technician - ExtraDeath in service benefitPrivate Health incl. dentistry benefit – after qualifying periodNon Contributory pension – after qualifying period25 days holiday + 8 days public holiday

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