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Are you an experienced leader with a passion for benefits administration and an experienced People manager? Due to continued growth and expansion our client is seeking an experienced Flexible Benefits professional in this pivotal role. The role will be to lead a high-end flexible benefits administration service by establishing and managing a UK team, providing essential local expertise whilst also working with the global teams, driving both innovation and excellence.
Key Responsibilities:
- Service Delivery & Governance:
- Oversee service delivery governance and reporting across all locations.
- Attend client meetings to ensure seamless communication and service excellence.
- Client Engagement & Issue Resolution:
- Deliver exceptional, personalized service for select clients.
- Proactively resolve issues for all clients, ensuring a high level of satisfaction.
- Strategic Initiatives:
- Participate in crisis management efforts and contribute to the development of RFP responses and presentations.
- Lead the administrative conversion of clients to version 2 and facilitate the migration of legacy clients to Guide Benefits.
- Operational Excellence:
- Establish the UK Service Delivery Team structure.
- Optimize operational processes to maximize efficiency.
- Ensure comprehensive administrative services for clients with data restrictions.
Experience Required
- Extensive experience in benefits administration with a strong track record of establishing and managing teams across multiple geographical locations.
- In-depth, demonstrable knowledge of the UK flexible benefits industry.
- Proven experience in crafting and delivering compelling sales pitches.
What's in it for you?
This is a rare opportunity to come into a successful business and be a key driver in continuing the success and expansion of the firm. You will be able to utilise your Leadership and Industry expertise to drive the strategic direction of the Flexible benefits side of the business whilst being rewarded with an excellent salary, benefits package and the ability to work on your own initiative providing innovation and growth to the team.
Please quote 51283 when calling Sarah at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.
Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.
